21 Main Street
,
Southborough
,
Massachusetts
,
01772
(508) 485-3235 /
(508) 485-3887-fax
Press
Release:
The
Town of
Southborough
has joined the “Mass 2-1-1” system
As of May 18, 2011, residences of the Town of
Southborough
have another resource for obtaining emergency and limited non-emergency
information when events and emergencies occur within the Town of
Southborough
and/or across the State.
The Mass 2-1-1 program is a statewide 24/7/365 informational call center.
The system is commonly used to disseminate emergency & limited
non-emergency information to the public through an automated phone system.
Unlike the Town’s Reverse 9-1-1 system, Mass 2-1-1 is a call-in only system
and does not automatically call out to phones when new messages are posted.
Mass 2-1-1 will not replace R9-1-1, but offer another informational
resource to the community.
Mass 2-1-1 can be used by anyone in the community to obtain information.
Examples of information could include: extended road closures, significant
water-main breaks, power outage time lines, location of shelters, request to
shelter-in-place, status of emergencies, boil water orders and local health
issues, etc. Additionally the system
may be used to guide callers on where to acquire additional detailed information
(i.e. Southborough websites, etc).
Two of the greatest benefits of Mass 2-1-1, is that any caller can obtain
statewide information or that posted by any community in
Massachusetts
. For example, callers can obtain
information regarding their home community while at work in another community.
The other benefit is that the system will greatly reduce call volume into
the Town’s 9-1-1
Communications
Center
, as the need to know information will be posted on Mass 2-1-1.
The community is still advised to
call 9-1-1
with any and all emergencies!
How to use
the system (is simple):
1)
Access Mass 2-1-1 information by dialing
“2-1-1” from any phone or online at www.mass211help.org.
2)
When access is made ask for the information you desire (i.e.
Statewide, Southborough)
3)
If information has been posted by the State/Community that
information will be relayed to you (verbatim).
To obtain more information regarding Mass 2-1-1, and the other services the
system offers please visit www.Mass2-1-1.org.
You many also contact Neal Aspesi at the Southborough Emergency Management
Agency by phone or at naspesi@southboroughma.com.